- There are 382 branch offices and a total of about 22,000 employees nationwide.
- To be able to easily retrieve every branch's recording from the head offices.
- Employees can start/stop recording whenever and wherever they want.
- Recording system has to be linked with current user application system for future expansion and integration.
- Easy retrieval of records saved with index function.
- The system should be stable and secured to be used as evidence for resolving disputes.
- It must not have any delay for recording when errors occurred on server

Before deployment:
- Branch offices had diverse recording systems and some of these offices didn't even
  have any kind of recording system.
- Retrieval from one management console is impossible.

After deployment:
- All branches were installed with only one recording system, VoiceLink
- VoiceLink provides easy maintenance and flexible management by installing servers in 9
  head offices and supervisors can easily retrieve the recordings from any of these servers

Competitive Products: Lucis Co. - AudioLog, Locus Co. - NiceLog

Winning Factors:
① Network Line Method - The competitors mainly provided board type recording system. This type of system is usually more expensive and requires more time for setup, especially to be able to link up 382 branch offices that are geographically dispersed.. With VoiceLink's concurrent-based licensing, H Insurance ended up purchasing licenses which is 10% of the total number of employees. Furthermore, deployment just took several days to link up all the branch offices' recording, thus saving time and cost.

Note: VoiceLink uses TCP/IP network for recording and retrieval of calls- There's no need to set up anything on the trunk side for recording. Calls can be recorded and saved on the VoiceLink servers, even if these servers are located in another area

② Excellent management console and easy to maintain and configure.
③ The most flexible system for multi-site expansion.

- Cost effective (about ½ of other competitive products)
- No additional work for installation (such as connecting all phone lines to recording equipment).
- 9 head offices support 382 branch offices' recording.
- No need for additional system for expansion purposes.
- Efficient administration with real-time monitoring feature.
- High compatibility; WINDOWS API supports other systems , hence, integration is not a problem.
- Easier management and maintenance - administer head offices only.
- Flexibility for changes and easy to install. UP and Runnng in NO TIME.
- Increase work efficiency with prompt response against disputes

- Main server has to be able to play and retrieve calls from 33 branch offices geographically dispersed all over the country.
- Agents can do selective recording for the necessary calls.
- Agents who work at home should be able to record customer calls as well.
- Other relevant departments should be able to retrieve and evaluate recordings.

- For existing recording system, it required the same number of recording equipment as the
number of branch offices. However, with VoiceLink , 1 server can already support and handle all branch offices' recordings.
- Using remote network that other companies can't support, telecommuters can now record calls by connecting to the main server.
- Easy system administration; One centralized server handling all the recordings for the geographically dispersed offices and agents.
- Administrator can grant the authority to branch offices and relevant departments for retrieval of calls.

- All Branch offices and agents who work at home can record every single customer call which is related to contract.
- Cost effective system; Integrated 33 branch offices (contract, compensation, inspection department) all over the country and run only one main server at the head office.
- Efficient work process; Relevant departments can check recorded calls with no boundary limitation.
- Telecommuters can record calls whereever they are, thus, reducing the total cost of installation and improving work efficiency.
- Increase satisfaction of customer with integrated management.

- When keen competition was diffused among life insurance companies in 1999, P Insurance Co.
  installed call center for telemarketing sales as well as employed housewives as agents in order
  to entice towns around the big city area.
- Required recording system for call center agents and home office agents who are responsible for the outbound telemarketing

Before deployment:
There was no recording system.

After deployment:
All systems are integrated with VoiceLink.

Competitive Products:
Lucis Co.
AudioLog, Locus Co.
NiceLog, Hyuco Co. - Converse Safe Net

Winning Factors:
①Only VoiceLink can support SOHO (network based recording system)
②Cost effectiveness
③Easy installation & expansion

- Able to monitor agents who work at home.
 (Reducing labour cost of setup and maintenance)
- Increase productivity competition between call center agents and home office agents.
- Improve job efficiency; Agents can easily install the system themselves for expansion purposes.