- Official institute, H Commission needs to record the contents of appeals and it uses these
  recordings as civil service improvement and counseling/appeal data.
- They required the function that converts files into user download mode during recording calls and
  saves them in PC (extra expansion of appeal processing system)
 (Call center status: currently running 1 center, 60 staff)

Before deployment: There was no recording system.
After deployment: All systems are integrated with VoiceLink.

Winning Factors:
①Cost effectiveness
②playback function of recording data is available in appeal processing system(App). (VoiceLink+Admin API I/F)
③Easy installation & expansion
④User Convenience & Easy maintenance

- Support site investigation with laptop computer
- Being able to perform composing statement, recording and fingerprint recording at the same
  time.
- Easy channel management due to centralization.